LeadsCare'sFotherstock platform offers the following shipping options, which may vary by item:
Standard shipping of products available within Saudi Arabia: The products are expected to be delivered to you within 5-7 working days, which is the normal way in Leeds Care for delivery and does not ask for additional fees and without conditions.
Standard shipping for products available in global warehouses: It is expected that the products will be delivered to you within 15-20 days from the date of delivery of the items to the shipping company only for products available outside the Kingdom of Saudi Arabia, which are usually around the world in the warehouses of Brother Stock, and this normal method without any additional fees or Conditions.
2-Day Shipping: Depending on the item's source and shipping destination, 2-day shipping may be available to select regions and your items are expected to be delivered within 2 business days after the items are shipped.
EXPRESS SHIPPING FOR SOME PRODUCTS: Your items are expected to be delivered within 1 business day after the items have been shipped and picked up by the delivery company only for certain products.
Standard express shipping for products available in international warehouses: Fatherstock also provides express and standard shipping service for products outside the Kingdom of Saudi Arabia to its warehouses around the world (US - Korea - Hong Kong - Europe) within 7-10 days after shipping companies deliver your items . (Fees included).
Business days do not normally include weekends but may (deliveries take place on Saturday in specified ZIP Codes).
Some items may not be eligible for 2-day or express shipping due to size, weight, quantities, delivery address, or seller restrictions.
Shipping fees for express shipping are calculated on a "per order" basis, including costs for shipping, order processing, item selection, and packaging, and will only apply to items using these shipping speeds.
There will be shipping charges based on the total value of your invoice as follows:
1- There will be a shipping and delivery fee of 28 riyals added to the total invoice, and this is considered a normal shipping fee (you will find above the delivery period for normal shipping)
And for express shipping by using the fast track for international and domestic shipments, there will be an additional charge for the shipment (you will find above the delivery period for express shipping).
And for express shipping by using the express track, there will be an additional fee for the shipment (you will find above the delivery period for express shipping).
Note: Brother Stock reserves the full right to contact the customer and change the delivery dates in the event of an emergency or force majeure, God forbid.
Fatherstock uses its own fleet to ship international and domestic products or through major shipping companies such as (DHL, FedEx, Aramex, SMSA, Brother Stock Airship) upon receipt of the consignment number of any shipping company, resulting in a delay in shipping. The truck company's website, verify its shipment, and send a message to the trucking company.
What if I receive my shipment incomplete or wrong?
We will apologize to you first and then submit a ticket to the email: Info@mamyscare.com
You send us a help ticket by writing what happened with you, and you must add pictures with the request, and we will study the request within 48 hours and take the appropriate action, which is to exchange the products on the Father Stock account and receive the products you have also on the Father Stock account. Stoke has full rights in the event that the assistance ticket is proven to be inconsistent with the conditions by rejecting the request and closing the ticket
What if I do not receive my paid shipment?
The shipments remain with the shipping company if you do not receive it for 5 days and if you do not receive your shipment for a reason beyond your control or any other reason such as travel, busyness, we will serve you as well. The shipping service provider will re-ship it to our warehouses. We will store it for you for 7 days in warehouses with international specifications and we will communicate With you, in case you want to recharge it, there will be an additional charge for shipping the shipment, to be paid in advance of 56 riyals, other delivery fees.
What if my shipment is delayed?
If we do not achieve what we have mentioned and the shipment is delayed, you will receive a coupon of 25 riyals in your wallet for a period of 30 days, which you are entitled to use at any time and on specific products.